- What's the arrival time of flight x?
Please call our customer service desk on +254-20-3274747
- Who do I need to contact to know the status of my cargo?
Please contact our customer service staff on +254-20-3274747
- Are your operations 24hrs?
Yes, we work 24/7.
- What time do you close your delivery area?
1700hrs on all days.
- Why was my cargo stored in the cold room area?
As per the instruction on airway bill
- How long does it take to for me to get arrival advice?
Within 6hrs after arrival of flight.
- How long does it take to clear my cargo?
It depends on the correctness of you documents. But mostly two days
- What's the grace period before storage charges starts?
- Do you do packaging of cargo at your cargo terminal?
No. we don’t
- Do you clear cargo?
- How does one get a waiver?
Only on special cases and approved by ground handling director
- Do you have cold store storage for perishables?
- Can cargo be cleared at night?
Yes. eg perishables, AVI, life saving drugs
- What are the documents required for shipping pets/live animals?
Health certificate, CITES- certificates for wild animals