FAQs

1. What's the arrival time of flight x?
   Please call our customer service desk on +254-20-3274747
   
   
2. Who do I need to contact to know the status of my cargo?
   Please contact our customer service staff on +254-20-3274747
   
   
3. Are your operations 24hrs?
   Yes, we work 24/7.
   
   
4. What time do you close your delivery area? 
   1700hrs on all days.
   
   
5. Why was my cargo stored in the cold room area? 
   As per the instruction on airway bill
   
   
6. How long does it take to for me to get arrival advice? 
   Within 6hrs after arrival of flight.
   
   
7. How long does it take to clear my cargo? 
   It depends on the correctness of you documents. But mostly two days
   
   
8. What's the grace period before storage charges starts? 
   48hrs
   
   
9. Do you do packaging of cargo at your cargo terminal?
   No. we don’t
   
   
10. Do you clear cargo? 
    No
    
    
11. How does one get a waiver?
    Only on special cases and approved by ground handling director
    
    
12. Do you have cold store storage for perishables?   
    Yes
    
    
13. Can cargo be cleared at night?  
     Yes. eg perishables, AVI, life saving drugs
    
    
14. What are the documents required for shipping pets/live animals? 
    
    Health certificate, CITES- certificates for wild animals